As Durmazlar; we take all necessary measures to ensure customer satisfaction in the marketing and sales of our products and services.
We respond promptly to customer requests related to the purchased products and services and provide information about any delays without waiting for the end of the specified period.
Within this scope, we assign a dedicated sales representative for each customer in order to provide regular updates regarding the products they have purchased. Requests received from our customers are forwarded to the relevant departments to ensure their resolution.

In particular, for our subcontracting suppliers, we monitor their production processes to ensure that they continuously meet the targeted quality, and for this purpose, we carry out periodic audits.
Through the quality management system implemented at Durmazlar and its subsidiaries, we comply with quality standards in all processes and products and give priority to maintaining these standards.

We pay utmost attention to the confidentiality of information concerning customers and suppliers within the framework of trade secrets.
As Durmazlar, we adopt as a principle to act in compliance with all applicable local and national laws, regulations, and requirements during the production, procurement, shipment, and customs processes of all supplied materials.

To continuously provide a workplace that is safe, secure, healthy, respectful to the environment, and mindful of natural resources, we establish management systems such as:

• Quality (ISO 9001)

• Environment (ISO 14001)

• Occupational Health and Safety (ISO 45001)

• Information Security (ISO 27001)

and carry out appropriate and effective practices that monitor and control our operations.

Durmazlar expects all its suppliers to act in compliance with the following principles:

• To comply with all applicable local and national laws prohibiting child labor,

• To respect human rights, avoid discrimination, and provide equal conditions to employees,

• To protect the environment and worker health and to comply with all related rules and regulations,

• To comply with legislation on occupational health and safety,

• To conduct their business in commercial integrity, in compliance with the law, and to avoid bribery and fraudulent practices.

Durmazlar expects its suppliers to act in line with policy principles based on integrity, transparency, ethical behavior, and compliance with laws that are nationally and internationally recognized.